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Winter Protection and Winter Moratorium

Gas companies cannot terminate service to “hardship cases” during the period 11/1-5/1. However, they can refuse to reinstate service for “hardship” customers if there has been a shut off between 5/2-10/31, if their household had had service maintained during the previous moratorium period because of “hardship” status, AND if since 5/1 the customer has not paid the lessor of $100, the minimum payments due under the payment arrangement, or 20% of the amount owed the gas company as of the date of the shutoff. (This does not apply to customers who are in a life-threatening situation if utility is not restored.)

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