- 24 hours x 365 days per year
- Critical Business Period
- Target Uptime: 99% up-time, excluding Scheduled Maintenance
Scheduled Maintenance
- A monthly scheduled maintenance of up to 12 hours could be scheduled, if needed.
- A weekly scheduled maintenance of up to 2 hours may be used to address smaller maintenance and upgrade needs.
Unscheduled Maintenance
In the event that CampusPress requires unscheduled maintenance, or otherwise unscheduled downtime, a notification will be posted on the ITS Status page with an estimate of the anticipated time to service restoration.
Communication
All planned downtime will be posted on the ITS Status page at http://its.yale.edu/system-status
