New Manager of Workstation and Technology Services, Beatrice Richardson

Greetings to all- I have joined Yale Library IT as the Manager of Workstation and Technology Services (W&TS).   I am originally from Boston MA, but I have lived in several states over the past 15 years. During that time I have had the privilege to work for a few other higher education institutions including: Vanderbilt University, North Carolina State University and most recently New York University’s Division of Libraries.

My role with in Library IT will include managing our technical support staff, Reon Keller and Frederick Rodriguez.  Helping them to continue to provide responsive and reliable customer service. Our unit is responsible for the lifecycle of the Library’s networked staff computing infrastructure including asset management, workstation support and collaboration efforts between LIT and University ITS.

My office is located in SML 509 and my phone number is 432-2491.  Please feel free to stop by or call to say “Hi”.

Job Opportunity: Manager, IT Infrastructure and Client Services

Title: Manager, IT Infrastructure and Client Services

STARS Requisition number: 29062BR

Position Focus:

Under the supervision of the Library Chief Technology Officer, manages and monitors the design, development, implementation, and communication of policies and practices for a sub-unit within the Library Information Technology department that supports the Yale University Library.

Responsible for maintaining a reliable and secure computing infrastructure for library staff and patrons, including network architecture, as well as identity and access management, which are strategic initiatives at both the University and Library levels. Coordinates with Yale ITS on computing infrastructure issues as needed, including serving on relevant architecture committees.

Manages Library IT Support staff. Recruits, trains, and manages a team of support technicians responsible for delivering expert, efficient, and cordial computing support to the Library’s staff, as well as some specialized patron systems.

Designs and maintains the desktop, laptop, and mobile computing environment for the Library, including hardware, OS, and productivity software suites that will be supported. Designs and supports Library audiovisual infrastructure and architecture; enhancing this infrastructure is one of the Library’s current strategic objectives. Manages a $375K+ equipment budget including a bi-annual equipment request cycle. Works on special projects as assigned by the CTO.

Library IT Client Services is a tier 1, 2, & 3 support organization focused on interacting with Library customers on a daily basis. We are the first point of contact for many IT services and our emphasis is on enhancing the productivity of our customers by providing service as reliably and efficiently as possible. Our primary objectives include providing great customer service and improving customer satisfaction.

Required Education and Experience:

• Bachelor’s Degree in related field and 5 years of experience or an equivalent combination of education and related experience.
• Demonstrated ability to manage, mentor and develop staff, including technical areas. Demonstrated exceptional customer service skills. Demonstrated ability to motivate and mobilize a team around shared goals. Demonstrated project management skills.
• Advanced skills with contemporary desktop computing technology, including Mac, Windows, and Mobile OS, hardware, and software applications.
• In-depth ability with Active Directory and its components: implementing group policy, managing computers, organizational units, users, groups, profiles, software management and deployment.
• Comprehensive, expert-level ability with desktop operating environments.
• Demonstrated ability with SQL databases and administering SQL databases.

Preferred Education, Experience and Skills:

1. Management experience in a higher education environment.
2. Demonstrated knowledge of BigFix Relevance.
3. Experience with VBScript, Visual Basic, Visual Studio, and Windows Software Development Kit.
4. Experience with Unix operating system.

Preferred Licenses or Certifications:

ITIL Foundations, Service Now, Microsoft Certifications.

Library IT to Update SML 315 with New Hardware

Library IT’s Workstation & Technology Services group has upgraded the hardware in conference room 315 in Sterling Memorial Library.

Screen Shot 2015-02-17 at 10.55.52 AM

LIT staff installed an 80 inch monitor and will install a Logitech HD Pro C920 webcam with speakers, similar to what is already in use in SML 511.

After the camera upgrade, SML 315 will be better equipped for video conferencing. The upgrade replaced the projector in the room and will be completely finished by March 1st.

The upgrade to the new monitor and computer is in the room and available for use via Jason Helms.

For questions about the upgrades to SML 315 or other conference rooms in Sterling, please contact Frederick Rodriguez or Reon Keller.

Update on Office 2013 targeted deployment at YUL

The IT Infrastructure & Client Services unit continues its work in automatically deploying Office 2013 to select Library workstations.

So far:

  • 648 machines are now on Office 2013 (24 are 64-bit installs and the rest are 32-bit)
  • 63 machines still require an upgrade

In summary, over 91% of staff systems have been successfully upgraded to Office 2013.

See posts on previous Office 2013 deployment work here and here.

Questions? Please contact Greg Blasko (

Update on Office 2013 targeted deployment at YUL

The IT Infrastructure & Client Services unit is currently working with the Endpoint Engineering group at Yale ITS to begin automatically deploying Office 2013 to select Library workstations.

To date, about 60% of YUL staff systems have been upgraded to Office 2013. Overnight Monday Dec. 1st into Tuesday Dec. 2nd, we will be deploying to another large group, essentially everyone else except the Arts Library, Drama Library, LSF and OHAM. Those areas will be addressed later in December.

Next week systems in CSSSI, Divinity, Medical Library, the Music Library and various collection areas in SML will receive their upgrades.

Additionally, you can further prepare for the upgrade by viewing the online videos available to the Yale community by visiting and watching Office 2013 New Features. We also encourage you to check out the Office 2013 Quick Start Guides.

Click here for the previous announcement about the Office 2013 deployment.