New Manager of Workstation and Technology Services, Beatrice Richardson

Greetings to all- I have joined Yale Library IT as the Manager of Workstation and Technology Services (W&TS).   I am originally from Boston MA, but I have lived in several states over the past 15 years. During that time I have had the privilege to work for a few other higher education institutions including: Vanderbilt University, North Carolina State University and most recently New York University’s Division of Libraries.

My role with in Library IT will include managing our technical support staff, Reon Keller and Frederick Rodriguez.  Helping them to continue to provide responsive and reliable customer service. Our unit is responsible for the lifecycle of the Library’s networked staff computing infrastructure including asset management, workstation support and collaboration efforts between LIT and University ITS.

My office is located in SML 509 and my phone number is 432-2491.  Please feel free to stop by or call to say “Hi”.

Library IT creates list of technology services for staff

The User Experience group and the IT Infrastructure & Client Services group recently collaborated on a survey of productivity services used by Library staff. You can see the survey results here.

Informed by this survey, Library IT created a comprehensive list of available services, systems and software for staff to use in doing their work. Some of these are supported by Library IT, some by central Yale ITS, and some are simply freely available.

With this list of services, LIbrary IT hopes to make some recommendations towards which services are best suited for library staff use in a particular context. As services evolve, mature and decline this list will also be updated accordingly. Please feel free to consult the page, or anyone in Library IT, if you have questions about which service will best suit your purposes.

Take a look here!

Yale Library Technology Roadmap: Where are We, and Where are We Going?

Yale Library Technology Roadmap: Where are We, and Where are We Going?

Thursday, November 6, 2:00pm

SML International Room

Michael Dula, the Yale Library’s Chief Technology Officer, will summarize major Library IT activities from the past year, talk about projects being launched in the current fiscal year, and provide a roadmap of anticipated and potential technology projects for the next two to three years. There will be time for questions about past and current projects, but this should also be an opportunity for an interesting dialogue about future paths for library technology.

This event is sponsored by SCOPA and is free and open to all.

via Yale University Library News: Yale Library Technology Roadmap: Where are We, and Where are We Going? Archives.