Library IT began an initiative last year in 2016 to implement a standard set of documentation for library services establishing expectations and documenting the resources required to provide ongoing operational support. Borrowing elements from service-level agreements, these overviews are internal agreements between the service owner and the library units that support the service, all of whom have an interest in service success and sustainability. These are living documents that will change as the nature of the service evolves.
To date the following services now have approved overviews:
- Ares New in 2017
- Fortunoff Video Archive Access Service
- ICE New in 2017
- Illiad New in 2017
- SAMMA New in 2017
Library IT is working with various stakeholders, user groups, and committees to move forward overviews for Avalon, GFA LAS, FindIt, Emulation as a Service, as well as the MSSA payment gateway application. For existing services, events such as an upgrade, migration, or enhancement will trigger the creation of a new overview should one not already exist. The creation of an overview is now included as a step in the implementation and deployment of new Library IT supported services.