9. Pilot Program: Student Run Patient Navigator Program Catering to the Health and Well-being of Refugee and Underserved Patients

Kelsey Jug, BS, RN, of YSN
North American Refugee Health Conference, September 2020

To view poster at full size, click here.

14 thoughts on “9. Pilot Program: Student Run Patient Navigator Program Catering to the Health and Well-being of Refugee and Underserved Patients

  1. Thank you for your question Dr. Shenio. New navigators receive a training session during which they learn how to contact patients, conduct an intake interview, use interpretation services, and communicate with the healthcare team and IRIS case managers. Navigators are also taught boundaries, delineating the problems they can address (i.e. scheduling appointments) and the problems which should be communicated to case management (i.e. employment, housing). Navigators also receive ongoing training during monthly meetings which involve presentations by guest speakers on varied topics (i.e. collaborating with social workers, refugee mental health) and interactive case studies to prepare navigators for potential challenges they may face while assisting their refugee family (i.e. language barriers, lack of transportation). Thank you again, and I’d be happy to address any additional questions.

  2. Thank you for sharing this program. I imagine that there were lessons learned from this program to help support patients during covid19. Was there a needs assessment that helped to inform the development of this program? Have you or do you plan to assess the students or participants’ perspectives on the program? (I’m curious to know how patients view this service and their priorities for strengthening/expanding the program ie. their wish list)

  3. Thank you for making this program available to us. I’m sure there were lessons learned from this program that might be used to further support during covid 19. I also know that many people experience financial difficulties. I also became one of them. I even had to use loans to stay afloat.

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