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Incident/Problem Management, Support and Assistance

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Help and Support from are provided 24/7 by Edublogs

Further assistance is provided by Yale IT Help Desk
IT Help Desk hours: Monday – Friday 7:00 AM – 6:00 PM

Incident and Escalation Process:

The IT Help Desk provides the client with an incident/request tracking number.  The Help Desk will assign the appropriate Priority, based on the Impact and Urgency of the issue, and will ensure the issue is escalated to that the appropriate support team responsible for the associated service as necessary.

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