Category: Workstation and Technology Services

Event Announcement: Rediscover Discovery III: Updates to Discovery

Jenn Nolte
This Friday August 19th, attend the Library’s third Rediscover Discovery session!
The session is aimed providing updates on our major discovery interfaces to public services, instruction, and information desk staff  so that they can incorporate the most current information on our discovery systems into their instruction sessions in the coming semester.  This session will cover recent updates to features and functionality for:
  • Articles+
  • Quicksearch
  • Digital Collections (FindIt)
We will also share the some of the upcoming changes in store for these discovery systems as well.
Join us on Friday August 19th, from 2:30-3:30pm in Bass L01 A&B for our third Rediscover Discovery event.  Sign up to attend the event in Bass in person here: http://schedule.yale.edu/event.php?id=1146001
Alternatively, you can watch live online at http://greet.yale.edu/rediscodisco. The event recording will also be distributed after the session is over.
See you there!
~Jenn Nolte

LIT and partners Tech Talk | Wednesday July 20th 2016

Jenn Nolte

On Wednesday July 20th, from 3pm-4pm in Bass L01, join Library IT and partners in our monthly discussion of tech-related projects around the Library and beyond.

Our agenda includes:

  • Avalon for Music Library (Cindy Greenspun and Jonathan Manton)
  • Desktop video conferencing pilot (Beatrice Richardson)
  • Quicksearch enhancements, integrations, upgrades (Kalee Sprague)
  • LIT service overview documentation (Ray Frohlich)

For those who cannot join us in person, the session will be streamed via Adobe Connect:

http://greet.yale.edu/littechtalk/ [sign in as a guest]

Slides and recordings of the Tech Talk sessions will be archived in https://yale.box.com/LITTechTalkArchives 

See you there!

Service Disruptions: Special Collections management, Findit sign on and more

Jenn Nolte

UPDATE: The service disruptions, which ended up being campus-wide, have been resolved. Thank you for your patience as Library IT and Yale ITS worked to diagnose and resolve these issues!

 

We are experiencing some disruptions related to authentication in the following services:

Special Collections at Yale (Beinecke and MSSA Aeon queues)
FindIt (Digital Collections search)
BorrowDirect sign-on
ILLiad (Interlibrary Loan)
Campuspress (Yale blogging platform)
Box
E-resource authentication pages

Other applications that may be using the Shibboleth authentication service

Library IT is aware of the issue and is looking into the cause. We will keep you updated on the status of these services and let you know when they are restored.

 

Until then, Library IT staff will also provide status updates to this list as necessary.  You can also monitor status availability in real time here:

 

 

Thank you for your patience. If you have any questions or concerns, please let us know.

 

-Library IT Staff

 

http://library.yale.edu/lit

LIT and partners Tech Talk | Wednesday May 18th 2016

Jenn Nolte

Next Wednesday May 18th, from 2:30pm-3:30pm in Bass L06, join Library IT and partners in our monthly discussion of tech-related projects around the Library and beyond.

Our agenda includes:

  • Adding/migrating collections to Findit (George Ouellette)
  • Tour of Software at Yale (ITS web site) (Beatrice Richardson)
  • Google Cultural Institute (Jenn Nolte)
  • ArchivesSpace updates (Matthew Gorham)

For those who cannot join us in person, the session will be streamed via Adobe Connect:

http://greet.yale.edu/littechtalk/ [sign in as a guest]

Slides and recordings of the Tech Talk sessions will be archived in https://yale.box.com/LITTechTalkArchives 

See you there!

Service interruption for several library systems – possibly network related

Jenn Nolte

UPDATE:

You may have seen an email from Len Peters just now, reporting that the campus network issues are resolved. Library IT can confirm that some Library services are still experiencing a disruption. This includes but is not necessarily limited to Orbis and Findit. Now that email is working more reliably, we will notify Yulib with updates as we receive them.

 

A note: when campus email services are disrupted, Library IT will continue to communicate service updates on our blog (campuspress.yale.edu/libraryitnews), our Twitter account (@yalelibraryIT) and in some instances, with a notice on the library front door (library.yale.edu). Please check these places for updates if email is not working or slow.

 

You can also check systems statuses at the Library here: http://status.library.yale.edu/

 

and at central ITS here: http://its.yale.edu/system-status

 

Thank you for your patience and for reporting all the outages!

 

ORIGINAL POST:

Several Yale Library services, as well as some campus-wide services, have been interrupted since yesterday afternoon. ITS is investigating these issues. It is possible that campus network problems may be the root cause.

Some of the affected services include but are not limited to:

  • email, including mailman listservs and alias emails
  • Voyager/Orbis
  • Findit

Library IT is actively monitoring this situation and will supply updates as we receive them. ITS has informed Library IT that a Yale alert will go out about these issues shortly. Please check this site, as well as the LIT Twitter account (@yalelibraryIT) for more updates. There will also be a notice posted to the front door.

Thank you for your patience as ITS works to resolve this issue.

Service interruption for BorrowDirect, Sharepoint and more

Jenn Nolte

UPDATED:

Library IT is pleased to report that BorrowDirect access is returning for users on and off campus, but the change may take effect over several hours. Please let us know if you encounter any issues with BorrowDirect tonight or over the weekend. Additional updates:

•         SharePoint (collaborate.library.yale.edu) will be unavailable over the weekend. Library IT will update again on Monday with more information on SharePoint. A big thank you goes out to our SharePoint stakeholders who got in touch with us; your input was extremely helpful. At this time, Library staff do not need to take any actions with SharePoint.

•         LIT will address other smaller systems and services living on this server after SharePoint has been restored properly.

Please let us know if you have questions or concerns- we again thank you for your patience as we resolve this issue.

To report problems or ask a question about this or any of our other services, please fill out a problem report, or send email to libraryit@yale.edu.

UPDATED:

Thank you very much for your continued patience as we work to address the issues regarding resources.library.yale.edu and collaborate.library.yale.edu.

Library IT has assessed the impact to library services and systems and come up with a plan to maintain or restore those services after this server goes offline:

1)    BorrowDirect:
Our first priority is to maintain access to Borrow Direct.

2)    SharePoint:
Following that, we are working to ensure continued access to SharePoint. Cindy Greenspun will be reaching out to major SharePoint stakeholders; please get in touch with her ASAP if your department uses SharePoint as a part of its daily work.

3)    LIT will address other smaller systems and services living on this server after these two major services are restored properly.

Once again, if a service or system you use is accessible through a URL that starts with http://resources.library.yale.edu or http://collaborate.library.yale.edu, it is safe to assume it will be unavailable. Please email libraryit@yale.edu to confirm if you are unsure.

ORIGINAL POST:

There has recently been a security issue on one of our servers (resources.library.yale.edu) that will result in Central ITS taking it offline sometime today. This means that the following two major services will be unavailable:

BorrowDirect (resources.library.yale.edu/cas/borrowdirect.aspx)

Sharepoint (collaborate.library.yale.edu)

Additionally, many smaller services and systems hosted on resources.library.yale.edu will also be unavailable. If a service or system you use is accessible through a URL that starts with http://resources.library.yale.edu, it is safe to assume it will be unavailable. Please email libraryit@yale.edu to confirm if you are unsure.

 

We do not yet have an estimate on when services will be restored. Library IT will follow up with an estimate as soon as possible.

 

Library IT Tech Talk scheduled for Wednesday March 16th

Jenn Nolte

The LIT Tech talk for March starts Wednesday from 3-4:15pm in Bass L01.

The agenda is a follows:

  • Spotlight on LIT staff: Workstation & Technology Services 
  • Sgi DMF Project (Bob Rice)
  • Electronic Resources at YUL (Angela Sidman)
  • III integration with Quicksearch (Yue Ji)

For those who cannot join us in person, the session will be streamed via Adobe Connect here:

http://greet.yale.edu/littechtalk/ [sign in as a guest]

Slides and recordings of the Tech Talk sessions will be archived here:

https://yale.box.com/LITTechTalkArchives

Questions, comments, or suggestions for future topics should be sent to Jenn Nolte (jennifer.nolte@yale.edu).

Service Outage this Saturday 2/20

Jenn Nolte

There will be a service outage this Saturday February 20th at 10am for approximately 2 hours. This outage is necessary to do perform routine maintenance on one of our servers. During the outage, the following services will be affected:

 

 

BorrowDirect (resources.library.yale.edu/cas/borrowdirect.aspx)

Ductus  (resources.library.yale.edu/ductus/)

VRC Finding Aids (resources.library.yale.edu/VRCFindingAids/)

The World War I Experience    (resources.library.yale.edu/WWI/)

YUL Staff Directory (resources.library.yale.edu/StaffDirectory/)

 

Library IT will send another reminder on Saturday morning at 9am. We will also send an “all clear” when the services have been restored successfully.

 

To report problems or ask a question about this or any of our other services, please fill out a problem report, or send email to libraryit@yale.edu.

 

Thanks as always, for your patience and cooperation!

New Manager of Workstation and Technology Services, Beatrice Richardson

bcr27

Greetings to all- I have joined Yale Library IT as the Manager of Workstation and Technology Services (W&TS).   I am originally from Boston MA, but I have lived in several states over the past 15 years. During that time I have had the privilege to work for a few other higher education institutions including: Vanderbilt University, North Carolina State University and most recently New York University’s Division of Libraries.

My role with in Library IT will include managing our technical support staff, Reon Keller and Frederick Rodriguez.  Helping them to continue to provide responsive and reliable customer service. Our unit is responsible for the lifecycle of the Library’s networked staff computing infrastructure including asset management, workstation support and collaboration efforts between LIT and University ITS.

My office is located in SML 509 and my phone number is 432-2491.  Please feel free to stop by or call to say “Hi”.

Library IT Tech Talk, May 28, 11-12 in CSSSI Classroom

Raymond Frohlich

Yale Library IT invites you to our May Tech Talk Lightning Round hosted by CSSSI. We will give a brief five-minute update on the topics below, followed by a ten-minute question and answer period. These talks are meant to be an informal way for IT staff to share information about initiatives and projects, while giving library staff the majority of the time for their questions and feedback. You are free to ask about any aspect of the initiative or project and not just what we elect to highlight.

 

The details:

Tech Talk Lightning Round

When: May 28, 11:00am to 12:00pm

Where: CSSSI Classroom

 

Agenda:

CrashPlan, George Ouellette

To provide a more cost effective and stable workstation backup service, Yale is migrating from TSM (Tivoli Storage Manager) to Code42’s CrashPlan. We will discuss where we are in the conversion process and our next steps to ensure that everyone’s data is protected.

 

Quicksearch Performance Tuning Techniques and Insights, Robert Rice

A brief overview of the tools and techniques used to optimize performance of the Quicksearch, the Library discovery service, which is based on Blacklight and Apache Solr.

 

Auditing Fedora 4, Eric James

An essential component of a repository is an audit service to log the events related to repository activity. There is ongoing work now to develop this feature. This involves setting up a model for capturing external events and tracking internal events by triggering the creation of audit objects based on reusable linked data namespaces, and leveraging the ability to take these object’s metadata and persist them in an external triplestore.

 

CSSSI StatLab Overview, Themba Flowers

An introduction to the StatLab and associated services provided to the research and teaching community at Yale.

 

Thanks very much to the staff at CSSSI for hosting this upcoming Tech Talk. We look forward to seeing you next week!