Service interruption for BorrowDirect, Sharepoint and more

UPDATED:

Library IT is pleased to report that BorrowDirect access is returning for users on and off campus, but the change may take effect over several hours. Please let us know if you encounter any issues with BorrowDirect tonight or over the weekend. Additional updates:

•         SharePoint (collaborate.library.yale.edu) will be unavailable over the weekend. Library IT will update again on Monday with more information on SharePoint. A big thank you goes out to our SharePoint stakeholders who got in touch with us; your input was extremely helpful. At this time, Library staff do not need to take any actions with SharePoint.

•         LIT will address other smaller systems and services living on this server after SharePoint has been restored properly.

Please let us know if you have questions or concerns- we again thank you for your patience as we resolve this issue.

To report problems or ask a question about this or any of our other services, please fill out a problem report, or send email to libraryit@yale.edu.

UPDATED:

Thank you very much for your continued patience as we work to address the issues regarding resources.library.yale.edu and collaborate.library.yale.edu.

Library IT has assessed the impact to library services and systems and come up with a plan to maintain or restore those services after this server goes offline:

1)    BorrowDirect:
Our first priority is to maintain access to Borrow Direct.

2)    SharePoint:
Following that, we are working to ensure continued access to SharePoint. Cindy Greenspun will be reaching out to major SharePoint stakeholders; please get in touch with her ASAP if your department uses SharePoint as a part of its daily work.

3)    LIT will address other smaller systems and services living on this server after these two major services are restored properly.

Once again, if a service or system you use is accessible through a URL that starts with http://resources.library.yale.edu or http://collaborate.library.yale.edu, it is safe to assume it will be unavailable. Please email libraryit@yale.edu to confirm if you are unsure.

ORIGINAL POST:

There has recently been a security issue on one of our servers (resources.library.yale.edu) that will result in Central ITS taking it offline sometime today. This means that the following two major services will be unavailable:

BorrowDirect (resources.library.yale.edu/cas/borrowdirect.aspx)

Sharepoint (collaborate.library.yale.edu)

Additionally, many smaller services and systems hosted on resources.library.yale.edu will also be unavailable. If a service or system you use is accessible through a URL that starts with http://resources.library.yale.edu, it is safe to assume it will be unavailable. Please email libraryit@yale.edu to confirm if you are unsure.

 

We do not yet have an estimate on when services will be restored. Library IT will follow up with an estimate as soon as possible.

 

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