Export Error – Spilling the Beans on a Java Update

It has been recently reported and verified that Mac OS X (10.7 – 10.11) users are not able to export CSV or Excel reports in TurningPoint 5 due to a Java Runtime error. ¬†Fortunately, the fix is relatively simple by downloading a Java “legacy” update from Apple. ¬†It is recommended to first close the TurningPoint application before installing the update.

JavaError

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